Privacy Policy

Your trust matters more to us than any dataset. This policy explains, in plain language, what we collect, why we collect it and the choices you have at every stage.

Information We Collect

We collect information that you provide directly, along with limited technical information created when you use our website.

• Information you give us: your name, email address, telephone number, the service area you are interested in, the content of your message, and any health details you choose to share.
• Newsletter information: your email address and the topics you select when subscribing, plus your subscription status.
• Website information: general technical data such as browser type, device category, approximate region and the pages you visit, collected in an aggregated form.

You decide how much to share. We never ask you to provide information that is not needed to respond to your request.

How We Use Your Information

• To reply to your enquiry and provide the guidance or service you requested.
• To arrange contact with clinicians, coaches or specialists, only with your agreement.
• To send the wellness newsletter you asked for, together with any service updates.
• To improve our website, content and service quality using aggregated, non-identifying insight.
• To meet legal, regulatory and record-keeping obligations that apply to us.

We do not sell your personal information, and we do not use your health details for advertising.

Why We Are Allowed To Use It

Depending on where you live, we rely on one or more of the following: your consent, the performance of a service you requested, our legitimate interest in running and improving our services, and compliance with legal obligations. Where we rely on consent, you may withdraw it at any time.

Cookies and Analytics

Our website uses essential cookies to keep the site working correctly and may use analytics cookies to understand which pages are useful. Analytics data is reviewed in aggregate. You can block or delete cookies through your browser settings, although some parts of the site may then behave differently.

When We Share Information

We share information only in limited circumstances:

• With your permission: when you ask us to involve a clinician, clinic, insurer or family member.
• With service providers: trusted suppliers such as email delivery and hosting partners, who work under confidentiality obligations and may only process data on our instructions.
• For legal reasons: where we are required to do so by law, regulation or valid legal process, or to protect the safety of a person.

How We Protect Your Data

We use a combination of technical and organisational safeguards, including encrypted connections, restricted staff access, confidentiality agreements and routine reviews of our systems. No method of transmission or storage is completely secure, so we also limit what we collect in the first place.

If you believe your information has been compromised, contact us immediately so we can act quickly.

How Long We Keep Information

We keep enquiry and service records only as long as needed for the purpose they were collected, plus any period required by law or by our professional obligations. Newsletter details are kept until you unsubscribe or ask us to delete them. When information is no longer needed, it is securely deleted or anonymised.

Your Privacy Choices

• Ask for a copy of the personal information we hold about you.
• Ask us to correct anything that is inaccurate or incomplete.
• Ask us to delete information where we are not required to keep it.
• Object to or restrict certain uses of your information.
• Withdraw consent for marketing at any time using the unsubscribe page.
• Ask us to stop contacting you altogether.

To exercise any of these choices, write to contact@healthrecoversupport.com. We may ask a few questions to confirm your identity before acting on a request.

Children's Privacy

Our services and website are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us and we will remove it promptly.

Third Party Websites

Our site may link to other websites, including clinic, insurer or resource pages. We are not responsible for their privacy practices, so we encourage you to read their policies before sharing information with them.

Updates To This Policy

We may update this policy to reflect changes in our practices, technology or legal obligations. The current version always appears on this page, and material changes will be highlighted on our website.

Contacting Us

Questions about privacy, data requests or this policy are always welcome. Email contact@healthrecoversupport.com or use our contact page, and our team will respond as quickly as possible.